1
Obtain an application form from any of our Customer Care Centers
2
Fill in the application form and provide your map on the form. Submit the form to the officer at the customer care office.
3
Within 3 days (unless otherwise steady) the board will measure distance from the mains according to the map provided
4
The board will produce a detailed bill of quantities outlining the materials necessary for the water connection, which will facilitate your procurement process.
5
The board will provide a water meter at a cost of MK35,000
6
Connection will be done within 3 days from the date of payment (unless otherwise steady)
Note that the customer will be responsible for the excavation and back-filling of trenches for the new water connection.